1. Refund Request Period
Customers may submit a refund request within 30 calendar days from the date of purchase.
2. Refund Eligibility
Refund requests may be considered under the following circumstances:
– The purchased service has not been started.
– The service cannot be provided due to an issue caused by us.
– A valid refund request is submitted within the required timeframe.
3. Service Processing
Once a service request has entered the processing stage, cancellation or refund eligibility may be limited because resources and preparation may already have been allocated.
4. Non-Refundable Situations
Refunds may not be available when:
– The service has already been completed or delivered.
– The customer provides inaccurate, incomplete, or incorrect information.
– The customer requests cancellation after service processing has started.
– The customer violates our Terms and Conditions.
– The customer uses the service in an unauthorized manner.
5. Cancellation Requests
Customers should contact us as soon as possible if they wish to cancel a service request. Cancellation approval depends on the current service status.
6. Refund Processing Time
Approved refunds will be processed within approximately 3 business days after confirmation.
7. Payment Method
Refunds will be issued to the original payment method used during checkout.
8. Processing Delays
The time required for refunded funds to appear may vary depending on the customer’s bank, credit card issuer, or payment provider.
9. Contact Information
For refund inquiries, please contact: